Home » call center metrics

call center metrics

The metrics we have been using for the last 15-20 years are ancient and don’t help measure a good experience. While we certainly need to be held to a standard, in some cases, it’s the wrong standard. Hitting certain numbers may make people feel good, but the actual customer experience may be suffering.
x

Advice from a call

Get the Latest News
[mc4wp_form id="7616"]