March 29, 2018

Best Practices and Tips to Set Up or Enhance Your Quality Monitoring!

Best Practices and Tips to Set Up or Enhance Your Quality Monitoring!- Video

In this week’s video, we take a look at the Expivia EQA (Expivia Quality Assurance) department and give you some tips and best practice when it comes to quality monitoring, scoring/benchmarking call and how to take that information and use to enhance the quality of your call center.

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April 2, 2021

The Case for Using Smaller USA Call Center BPO’s

April 2, 2021

Hiring the Best Call Center Associates – Culture Over Everything!

April 2, 2021

Call Center Monitoring…Should you use Live Calls or Recorded Calls for Quality Management?

Want more call center operations content? Head over to our weekly call center operations podcast "Advice from a Call Center Geek!"

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! #callcenter #contactcenter #CX #custserv #callcentergeek


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