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March 29, 2018

Best Practices and Tips to Set Up or Enhance Your Quality Monitoring!

Best Practices and Tips to Set Up or Enhance Your Quality Monitoring!- Video

In this week’s video, we take a look at the Expivia EQA (Expivia Quality Assurance) department and give you some tips and best practice when it comes to quality monitoring, scoring/benchmarking call and how to take that information and use to enhance the quality of your call center.

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