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June 18, 2020

Thomas Laird

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Technology Tools that World Class Center

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June 18, 2020
Thomas Laird
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00:00 / 00:00 HR and Corrective Actions in the Call Center Environment
June 18, 2020
Thomas Laird
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00:00 / 00:00 A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy Budnik
June 18, 2020
Thomas Laird
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00:00 / 00:00 Community Q/A- Two Separate Teams for Voice and Chat or One Integrated Teams?
June 18, 2020
Thomas Laird
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00:00 / 00:00 Advice from a Call Center Geek! Behind the Curtain- Tricks that Some Call Center Outsourcers Play

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