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Connecting your business with tomorrow's
customers today

Outsource your customer engagement to our state-of-the-art contact center based in the USA, and meet the needs of your growing business

We are a full-service, omnichannel contact center with our DNA
grounded in high-end customer service and sales programs

We are hybrid brick and mortar, vitual work-from-home contact center based in USA that provides high end customer service and sales programs
Expand your team

Over 500 agents are ready to work with you and manage your customer engagement services.

Gain insight on every call

Actionable, analytic data shows you what's trending, helping you rapidly create and deploy new strategies that better serve your customers.

Delegate the heavy lifting

Free up more resources for strategic plays by delegating your customer service and sales needs.

Integrate Seamlessly

Integrate your CRM software seamlessly with our cloud based contact center.

Assess performance in
real-time

Access KPIs and blindly monitor agents using our dashboard to evaluate and improve performance.

Build for tomorrow

Experience customer engagement services that scale with your organization using the latest in call center technology.

Expand your team

Over 500 agents are ready to work with you and manage your customer engagement services. Your call center team of trained experts works as an extension of your team, providing the level of care your customers expect while keeping up with sales and service demands.

Gain insight on every call

Actionable, analytic data shows you what's trending, helping you rapidly create and deploy new strategies that better serve your customers. Expivia deploys state-of-the-art technology to monitor calls and track trends, providing you with actionable insight into real customer demands.

Delegate the heavy lifting

Free up more resources for strategic plays by delegating your customer service and sales needs. Expivia frees you to focus on growing your business by managing your services and sales channels, keeping your customers happy without draining more resources.

Integrate Seamlessly

Integrate your CRM software seamlessly with our cloud based contact center. Expivia’s call center seamlessly integrates with your business, so you never waste time running around putting out “fires” caused by outsourcing customer engagement.

Assess performance in real-time

Access KPIs and blindly monitor agents using our dashboard to evaluate and improve performance. We provide reassurance through real-time monitoring of your call center agents, ensuring every agent best reflects your brand and keeps your company competitive.

Build for tomorrow

Experience customer engagement services that scale with your organization using the latest in call center technology. As a US-based call center, we have the resources needed to scale with your business and meet increasing demand, even when the unpredictable happens.

How much does your call center cost you?

You'll be surprised to find out how much cheaper it is for your business to outsource your customer engagement to a US-based call center.

Calculate My Call Center Cost

Expivia provides adaptive customer engagement services

Never be in the dark again. Our state-of-the-art call center provides unprecedented access to insights and analytics of your customer needs and agent performance.

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Customer service outsourcing

You communicate your business culture with every phone call. Lower your call center costs. Raise your call center quality. And reflect your brand better with our trusted agents.

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Self-service technology

Save customers time by deploying the latest in chatbot and conversational AI technology. Rapidly resolve issues, strengthening customer loyalty.

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Inbound marketing

Maximize your sales potential and increase your ROI with our inbound marketing campaigns. We bring our experience to the table, so you can profit from our success.

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Outbound marketing

Reach prospects at the right time using the right message with our outbound marketing campaign. Built for the future and 100% compliant.

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Outsource your contact center to an industry leader

Expivia is a member of the exclusive NICE inContact Customer Council, a NICE inContact DEVone partner, and has won numerous awards.

Our blog and "Advice from a Call Center Geek" podcast set the standard for call center performance.

Countless businesses rely on us to conquer their call center needs

Six years ago, we chose Expivia as our outsource service provider. They have been simply great to work with providing both inbound and outbound support for our present and new customers. They are extremely responsive to our growing needs of flexibility, and through their many suggestions and diligence, we are much quicker to market than ever before. We chose wisely.

- Vickie Mellon, Coverdell

We were looking to outsource our internal financial services call center. Because of glowing references from a trusted colleague, we reached out to Expivia. Once we visited and discussed our needs, we knew they would be our center of choice. Expivia worked diligently on the transition and solved many situations that would have been large (almost insurmountable) problems for most centers we had interviewed. We soon learned that nothing was too difficult a challenge for them. From their systems to training , and responsiveness we know we made the right decision. They are highly recommended by all the employees that interact with them at this company.

Kathy Claar, Health Savings Administrators

Expivia’s ability to quickly staff, train, and coach has made it possible for 211 LA to be successful in supporting our community throughout the pandemic. We support the most vulnerable population at their times of greatest need and Expivia was there for our organization so that we could meet the large increase in volume as a result of the pandemic. They are steadfast, provide quality service, and are able to respond quickly to changes. We are lucky to have them as a partner.

- Thomas A. Edison

Our pricing starts at $26/hour*

Every business needs a custom call center strategy. Our pricing plans help you find the best outsourcing service to match your needs.

*Cost ranges are program dependent with a minimum of 5 agents

Dedicated client service support

Omnichannel call center

Quality assurance

Integrations to any CRM

AI workforce intelligence

Speech analytics

Advanced routing

And many more...

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    * What service are you interested in?

    Customer service outsourcingSelf-service technologyInbound marketingOutbound marketing

    Explore our best content

    Check out what's happening in the customer engagement industry and get a sneak peek upcoming trends.

    Advice from a Call Center Geek podcast

    Our weekly podcast covers trending call center topics from operations and culture to technology.

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    Trending blog posts

    Our blog covers the ins and outs of the call center industry. Stay current with these most popular posts:

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    Is a call center the most affordable solution for your business?

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    2840 W 21st St, Erie, PA 16506
    877-766-7822

    info@expivia.net

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