Connecting your business with tomorrow's
Outsource your customer engagement to our state-of-the-art contact center based in the USA, and meet the needs of your growing business
We are a full-service, omnichannel contact center with our DNA
grounded in high-end customer service and sales programs
We are hybrid brick and mortar, vitual work-from-home contact center based in USA that provides high end customer service and sales programs
Over 500 agents are ready to work with you and manage your customer engagement services.
Actionable, analytic data shows you what's trending, helping you rapidly create and deploy new strategies that better serve your customers.
Free up more resources for strategic plays by delegating your customer service and sales needs.
Integrate your CRM software seamlessly with our cloud based contact center.
Access KPIs and blindly monitor agents using our dashboard to evaluate and improve performance.
Experience customer engagement services that scale with your organization using the latest in call center technology.
Over 500 agents are ready to work with you and manage your customer engagement services. Your call center team of trained experts works as an extension of your team, providing the level of care your customers expect while keeping up with sales and service demands.
Actionable, analytic data shows you what's trending, helping you rapidly create and deploy new strategies that better serve your customers. Expivia deploys state-of-the-art technology to monitor calls and track trends, providing you with actionable insight into real customer demands.
Free up more resources for strategic plays by delegating your customer service and sales needs. Expivia frees you to focus on growing your business by managing your services and sales channels, keeping your customers happy without draining more resources.
Integrate your CRM software seamlessly with our cloud based contact center. Expivia’s call center seamlessly integrates with your business, so you never waste time running around putting out “fires” caused by outsourcing customer engagement.
Access KPIs and blindly monitor agents using our dashboard to evaluate and improve performance. We provide reassurance through real-time monitoring of your call center agents, ensuring every agent best reflects your brand and keeps your company competitive.
Experience customer engagement services that scale with your organization using the latest in call center technology. As a US-based call center, we have the resources needed to scale with your business and meet increasing demand, even when the unpredictable happens.
How much does your call center cost you?
You'll be surprised to find out how much cheaper it is for your business to outsource your customer engagement to a US-based call center.
Expivia provides adaptive customer engagement services
Never be in the dark again. Our state-of-the-art call center provides unprecedented access to insights and analytics of your customer needs and agent performance.
Customer service outsourcing
You communicate your business culture with every phone call. Lower your call center costs. Raise your call center quality. And reflect your brand better with our trusted agents.
Save customers time by deploying the latest in chatbot and conversational AI technology. Rapidly resolve issues, strengthening customer loyalty.
Maximize your sales potential and increase your ROI with our inbound marketing campaigns. We bring our experience to the table, so you can profit from our success.
Reach prospects at the right time using the right message with our outbound marketing campaign. Built for the future and 100% compliant.
Countless businesses rely on us to conquer their call center needs
Six years ago, we chose Expivia as our outsource service provider. They have been simply great to work with providing both inbound and outbound support for our present and new customers. They are extremely responsive to our growing needs of flexibility, and through their many suggestions and diligence, we are much quicker to market than ever before. We chose wisely.
We were looking to outsource our internal financial services call center. Because of glowing references from a trusted colleague, we reached out to Expivia. Once we visited and discussed our needs, we knew they would be our center of choice. Expivia worked diligently on the transition and solved many situations that would have been large (almost insurmountable) problems for most centers we had interviewed. We soon learned that nothing was too difficult a challenge for them. From their systems to training , and responsiveness we know we made the right decision. They are highly recommended by all the employees that interact with them at this company.
Expivia’s ability to quickly staff, train, and coach has made it possible for 211 LA to be successful in supporting our community throughout the pandemic. We support the most vulnerable population at their times of greatest need and Expivia was there for our organization so that we could meet the large increase in volume as a result of the pandemic. They are steadfast, provide quality service, and are able to respond quickly to changes. We are lucky to have them as a partner.
Our pricing starts at $26/hour*
Every business needs a custom call center strategy. Our pricing plans help you find the best outsourcing service to match your needs.
*Cost ranges are program dependent with a minimum of 5 agents
Dedicated client service support
Omnichannel call center
Integrations to any CRM
AI workforce intelligence
And many more...
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