December 5, 2017

Role of Chatbots and AI in Your Call Center Strategy- Interview with Expivia Ceo Tom Laird

Laura Sikorski and Tom Laird, CEO of Expivia Interaction Marketing Group, discuss why Chatbots and Artificial Intelligence should be a consideration for your Call Center and Customer Service Strategy.


April 2, 2021

The Case for Using Smaller USA Call Center BPO’s

April 2, 2021

Hiring the Best Call Center Associates – Culture Over Everything!

April 2, 2021

Call Center Monitoring…Should you use Live Calls or Recorded Calls for Quality Management?

Want more call center operations content? Head over to our weekly call center operations podcast "Advice from a Call Center Geek!"

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! #callcenter #contactcenter #CX #custserv #callcentergeek


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