AI

ChatBot & Texting

Click Here For Your Free ChatBot And Texting AI White Paper

Mobile Messaging:
Enterprise-Ready & Customer Approved

Expivia can deliver custom-built, compliant and secure solutions for efficient customer service outsourcing.

Let Expivia Put Intelligent Chatbots To Work
For You As A Major Part Of Your CRM Plan

How It Works

Intelligent Automation + Messaging

1

Analyze Keywords

Businesses receive customer inquires through their chat-enabled app or website. All inquiries are routed to dedicated chatbots using Natural Language Processing and keyword parsing.

2

Automate Repetitive Inquiries

Custom-built bots are designed to resolve common, repetitive inquiries. Complex issues that fall outside the parameters of a chatbot’s capability are rerouted to live agents for resolution.

3

Fast Issue
Resolution

The transition between bots and humans presents one uninterrupted conversation for customers. Customers enjoy faster issue resolution while businesses benefit from a significant reduction in cost.

4

Drive Customer
Loyalty

Using bots and humans allows businesses to effectively automate 80% of inquiries. This enables a better overall customer experience.

THROUGH EXPIVIA’S PARTNERSHIP WITH PYPESTREAM WE NOW OFFER
END-TO-END SOLUTIONS ARCHITECTURED TO UNIQUELY SERVE THE
NEEDS OF ENTERPRISE CUSTOMERS.
Business Facing

Integrate with backend system and
seamlessly route inquiries to agents
when required

Our administrative platform
integrates with leading contact
center and CRM software or operate
as a standalone platform

MiddleWare
User Facing

Request More Information


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