ChatBot & Texting
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Enterprise-Ready & Customer Approved
Expivia can deliver custom-built, compliant and secure solutions for efficient customer service outsourcing.
Let Expivia Put Intelligent Chatbots To Work
For You As A Major Part Of Your CRM Plan
How It Works
Intelligent Automation + Messaging
Businesses receive customer inquires through their chat-enabled app or website. All inquiries are routed to dedicated chatbots using Natural Language Processing and keyword parsing.
Automate Repetitive Inquiries
Custom-built bots are designed to resolve common, repetitive inquiries. Complex issues that fall outside the parameters of a chatbot’s capability are rerouted to live agents for resolution.
The transition between bots and humans presents one uninterrupted conversation for customers. Customers enjoy faster issue resolution while businesses benefit from a significant reduction in cost.
Using bots and humans allows businesses to effectively automate 80% of inquiries. This enables a better overall customer experience.
THROUGH EXPIVIA’S PARTNERSHIP WITH PYPESTREAM WE NOW OFFER
END-TO-END SOLUTIONS ARCHITECTURED TO UNIQUELY SERVE THE
NEEDS OF ENTERPRISE CUSTOMERS.
Integrate with backend system and
seamlessly route inquiries to agents
Our administrative platform
integrates with leading contact
center and CRM software or operate
as a standalone platform