AI
ChatBot & Texting
Click Here For Your Free ChatBot And Texting AI White Paper
Mobile Messaging:
Enterprise-Ready & Customer Approved
Expivia can deliver custom-built, compliant and secure solutions for efficient customer service outsourcing.
Let Expivia Put Intelligent Chatbots To Work
For You As A Major Part Of Your CRM Plan
- Resolve high volume inquiries at scale
- Customize chatbots to handle common inquiries
- Cut customer communication costs
- Deliver big on customer experience
- Improve Net Promoter Score
How It Works
Intelligent Automation + Messaging
1
Analyze Keywords
Businesses receive customer inquires through their chat-enabled app or website. All inquiries are routed to dedicated chatbots using Natural Language Processing and keyword parsing.
2
Automate Repetitive Inquiries
Custom-built bots are designed to resolve common, repetitive inquiries. Complex issues that fall outside the parameters of a chatbot’s capability are rerouted to live agents for resolution.
3
Fast Issue
Resolution
The transition between bots and humans presents one uninterrupted conversation for customers. Customers enjoy faster issue resolution while businesses benefit from a significant reduction in cost.
4
Drive Customer
Loyalty
Using bots and humans allows businesses to effectively automate 80% of inquiries. This enables a better overall customer experience.
THROUGH EXPIVIA’S PARTNERSHIP WITH PYPESTREAM WE NOW OFFER
END-TO-END SOLUTIONS ARCHITECTURED TO UNIQUELY SERVE THE
NEEDS OF ENTERPRISE CUSTOMERS.
Business Facing
- Chatbots
Integrate with backend system and
seamlessly route inquiries to agents
when required
- Pype Manager
Our administrative platform
integrates with leading contact
center and CRM software or operate
as a standalone platform
MiddleWare
- 100% Erlang
- HIPAA compliance
- Encryption
- Guaranteed message delivery
- Automation cloud-based storage
- Built for scalability
- Chatbot platform
User Facing
- Apps
- Websites
- Mobile
