How to Use Slack in your Call Center We currently have used Slack for about eight months at our USA call center outsourcing… Read More »Cut Your Call Center Agents some “SLACK”-Enhancing Your Contact Centers Communication Culture
See how NICE inContact has highlighted Expivia for our use of their call center ACD and Speech/Interaction Analytics Product!https://blog.niceincontact.com/3-key-benefits-contact-center-analytics/ … Read More »NICE inContact Highlights Expivia’s use of CXone and Interaction Analytics Tools
One of our supervisors Carl W. sent Expivia CEO Tom Laird, an unsolicited email on tips that he uses for… Read More »Call Center Coaching Tips From Carl – Expivia Supervisor Carl W. on Tips for Coaching
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Laura Sikorski and Tom Laird, CEO of Expivia Interaction Marketing Group, discuss why Chatbots and Artificial Intelligence should be a… Read More »Role of Chatbots and AI in Your Call Center Strategy- Interview with Expivia Ceo Tom Laird