March 22, 2018

How to do a Call Center Agent Cost Analysis in 5 Minutes

When was the last time you or someone in your organization did a real cost analysis to see how much your call center associates were really costing your organization?  Take a couple of minutes and watch how Expivia CEO Tom Laird uses our FREE  Call Center Calculator to give you an in-depth look at all the things that go into costing out your call center agents.

The FREE calculator can be found at

April 2, 2021

The Case for Using Smaller USA Call Center BPO’s

April 2, 2021

Hiring the Best Call Center Associates – Culture Over Everything!

April 2, 2021

Call Center Monitoring…Should you use Live Calls or Recorded Calls for Quality Management?

Want more call center operations content? Head over to our weekly call center operations podcast "Advice from a Call Center Geek!"

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. We discuss topics such as call center operations, hiring, culture, technology, and training and have fun doing it! #callcenter #contactcenter #CX #custserv #callcentergeek


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