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Digital Customer Services- Best Practices

Digital customer service is amping up to become just as important voice support. Your organization needs to be using social… Read More »Digital Customer Services- Best Practices
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Our True Social Media Horror Story

Our True Social Media Horror Story Facebook, Twitter, and Instagram can all be used very effectively for marketing and connecting… Read More »Our True Social Media Horror Story
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5 Ways to Improve Your Call Center

For companies who are looking to really evolve into a world-class call center, we’ve got ways to help you head… Read More »5 Ways to Improve Your Call Center
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Call Center Technology Trends for 2020

It’s that time of year! Everyone is putting out their “Trends for 2020” lists and we decided to join in… Read More »Call Center Technology Trends for 2020
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Five Ways to Engage Your Call Center Staff

We like to give our readers actionable items that they can use in their own centers, not just click-bait stuff… Read More »Five Ways to Engage Your Call Center Staff
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Expivia Cell Phone/ Wearable Technology Policy

Cell Phone/ Wearable Technology Agreement Due to the nature of work performed at Expivia Interaction Marketing Group, Inc., our associates… Read More »Expivia Cell Phone/ Wearable Technology Policy

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