Home » blog


Our best content

The Expivia blog covers everything you need to know about the call center industry

Our Latest Blog


A Day in the Life: Embracing a New Norm

We’re going to be talking about the last 10-14 days in our call center and how we’ve adjusted to having… Read More »A Day in the Life: Embracing a New Norm

COVID-19 (Coronavirus) and your Call Center

We’re going to be talking about the pandemic and what you can do as a call center and organization to… Read More »COVID-19 (Coronavirus) and your Call Center

Call Center KPI’s 101

Call Center Metrics Readers come to us with questions that vary as greatly as their experience levels.  But, one trend… Read More »Call Center KPI’s 101

Call Center Workforce Management 101

We often get questions about different aspects of workforce management (WFM). “How do we make sure we have the right… Read More »Call Center Workforce Management 101

Connecting your business the customers of today and tomorrow


Advice from a call

Get the Latest News