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handleTalktimes

Tips to Lower Your Handle & Talk Times

Talk Time vs Handle Time First, let’s define the difference between handle and talk time. Handle time is the entire… Read More »Tips to Lower Your Handle & Talk Times
ManageOutsourcer-1

How to Properly Manage a Call Center Outsourcer

Being that we have over 25 years of call center outsourcing experience, we thought it could be helpful to talk… Read More »How to Properly Manage a Call Center Outsourcer
5FavReports-1

My Five Favorite Call Center Reports

Here at Expivia, we have been working with many clients to set up reporting, and a lot of questions have… Read More »My Five Favorite Call Center Reports
questionsfromthemailbag

Call Center Geek: Questions from the Mailbag

Our Advice from a Call Center Geek community has started a mailbag for questions from all the other geeks out… Read More »Call Center Geek: Questions from the Mailbag

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