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Call Center Confrontation Strategies

Confrontation in the workplace is going to happen. How we manage it is a trained skill that all managers must… Read More »Call Center Confrontation Strategies

Call Center Technology is NOT Customer Service

Multi-Channel, Omni-channel, VOIP, Cloud-Based Telephony, Speech recognition, Apps for Self-Service, Chat software…all things we are told we need to have… Read More »Call Center Technology is NOT Customer Service

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