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Are you using a full omni-channel contact center platform or call center provider for your business? If you are not… Read More »The Omni-Channel Contact Center Is Here. See the Difference!
Contact us at www.expiviausa.com/contact-us I am so surprised why video service and sales technology is not being utilized by more… Read More »How Video Service is Changing the Customer Experience
Call Center Sales… No matter what type of Contact Center you are operating, there is always some aspect of sales. … Read More »Changing the Culture of Selling in Your Call Center
Call Center Outsourcing Pricing What is call center outsourcing pricing that outsourcing companies will charge your company to outsource your… Read More »Call Center Outsourcing Cost – Onshore, Nearshore, and Offshore
Rethinking Call Center Outsourcing Question…When you are looking for a special gift to purchase for a loved one, a gift… Read More »Rethinking Call Center Outsourcing
With the current economy on the upswing, many companies are expanding their operations and wondering about call center outsourcing. The… Read More »Call Center Outsourcing: Outsource Your Call Center or Grow…
Laura Sikorski and Tom Laird, CEO of Expivia Interaction Marketing Group, discuss why Chatbots and Artificial Intelligence should be a… Read More »Role of Chatbots and AI in Your Call Center…
To In-house / Outsource Your Call Center or Customer Service Functions, That is the Question! With the current economy… Read More »Should We Grow Our In-house Operation or Outsource Our…
USA Call Center Outsourcing- Much More than you think! With the current economy on the upswing, many companies are expanding… Read More »USA Call Center Outsourcing- Look At What Your Customers…
The technology for video customer service is here now. To be honest the tech is now the easy part. The… Read More »Video Customer Service- Contact Center Best Practices for Implementation
Motivational Call Center Games! Check out our Podcast episode on Games to Play in Your Call Center for even more… Read More »Call Center Games for Your Contact Center Associates!
Article written by Expivia CEO Thomas Laird I have read and written many articles on the future of customer service… Read More »Remembering the Call Center of the Past- 1985