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Expivia’s Story

We’re redefining USA call centers

Expivia’s Mission

Outsourcing your call center isn’t about offboarding mundane tasks. It’s about strategically extending your brand presence. That’s why Expivia works alongside our clients’ teams to help enhance customer engagement across all channels. Customers are their most precious assets, and we work diligently to keep them happy while bringing more business through their doors.

Expivia is a hybrid work from home (WFH), brick and mortar contact center based in the USA. As our clients’ full-service, omnichannel outsourced call center, we provide support across every essential business vertical. And we’re redefining call center outsourcing throughout America along the way.

From navigating customer concerns to providing deeper insights into customer data, we deploy state-of-the-art technology that increases transparency (and ultimately success) in every aspect of our clients’ business. The insights we provide our clients open the doors to lasting success while bringing them closer to their customers, so they can continue to exceed expectations.​

Our founding

Expivia started from a dream over 10 years. We wanted to change USA call center outsourcing. Since our early days in 2011, we’ve grown our call center from just 4 seats to over 500 seats! At any point, you can walk into our call center and see agents answering any one of the 30,000 calls they manage for our clients each day.

Where we’re heading

Years of outbound B2B and B2C calling combined with our expert inbound sales teams, we understand the dynamics of successful customer engagement at every level. And working with some of the most exciting businesses in the marketplace has placed us in a unique position to deploy highly complex customer service, inbound marketing, and sales programs. The results have been phenomenal. Expivia strives to stay ahead of call center trends, delivering on tomorrow’s expectations today. As a member of the NICE inContact Customer Council, we regularly beta test new technologies that help our clients stay on top of their industries. And as both technology and call centers continue to evolve, you can trust that Expivia is at the front, leading the way.

The perfect fit for your organization

Exceeding expectations requires more than gadgets and gizmos. You need a staff of highly-qualified agents ready to go to bat for you. That’s what the unique size of our contact center has to offer. It allows gives us the power to team your business up with highly-educated associates while still ensuring you receive the highest quality care.

Our team

profile_Tom

Thomas Laird

CEO/ Founder

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Thomas Laird

CEO/ Founder

Tom_Icon1

Thomas Laird

CEO/ Founder

profile_sergio

Thomas Laird

CEO/ Founder

profile_anothony

Thomas Laird

CEO/ Founder

profile_jackie

Thomas Laird

CEO/ Founder

profile_peggy

Thomas Laird

CEO/ Founder

profile_amy

Thomas Laird

CEO/ Founder

See how we support your customer engagement

Be part of Expivia. We’re hiring!

At Expivia, we hire based on our Culture. If you have a great attitude and are willing to give 100% effort, we want to hear from you.

2840 W 21st St, Erie, PA 16506 877-766-7822

info@expivia.net

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© ExpiviaUSA 2020

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