We are a full-service, omnichannel contact center with our DNA grounded in high-end customer service and sales programs
Expivia is a hybrid brick and mortar, virtual work-from-home contact center based in the USA that provides high-end customer service and sales programs.
Expand your team
Over 500 agents are ready to work with you and manage your customer engagement services.
Delegate the heavy lifting
Free up more resources for strategic plays by delegating your customer service and sales needs.
Assess performance in real-time
Access KPIs and blindly monitor agents using our dashboard to evaluate and improve performance.
Gain insight on every call
Actionable, analytic data shows you what’s trending, helping you rapidly create and deploy new strategies that better serve your customers.
Integrate your CRM software seamlessly with our cloud based contact center.
Build for tomorrow
Experience customer engagement services that scale with your organization using the latest in call center technology.
Expivia provides adaptive customer engagement services
Never be in the dark again. Our state-of-the-art call center provides unprecedented access to insights and analytics of your customer needs and agent performance.
Countless businesses rely on us to conquer their call center needs
Six years ago, we chose Expivia as our outsource service provider. They have been simply great to work with providing both inbound and outbound support for our present and new customers. They are extremely responsive to our growing needs of flexibility, and through their many suggestions and diligence, we are much quicker to market than ever before. We chose wisely.
- Vickie Mellon, Coverdell
We were looking to outsource our internal financial services call center. Because of glowing references from a trusted colleague, we reached out to Expivia. Once we visited and discussed our needs, we knew they would be our center of choice. Expivia worked diligently on the transition and solved many situations that would have been large (almost insurmountable) problems for most centers we had interviewed. We soon learned that nothing was too difficult a challenge for them. From their systems to training , and responsiveness we know we made the right decision. They are highly recommended by all the employees that interact with them at this company.
- Kathy Claar, Health Savings Administrators
Expivia’s ability to quickly staff, train, and coach has made it possible for 211 LA to be successful in supporting our community throughout the pandemic. We support the most vulnerable population at their times of greatest need and Expivia was there for our organization so that we could meet the large increase in volume as a result of the pandemic. They are steadfast, provide quality service, and are able to respond quickly to changes. We are lucky to have them as a partner.
- Amy Latzer, 211 LA
Our pricing starts at $26/hour*
Every business needs a custom call center strategy. Our pricing plans help you find the best outsourcing service to match your needs.
*Cost ranges are program dependent with a minimum of 5 agents
Dedicated client service support
Omnichannel call center
Integrations to any CRM
AI workforce intelligence
And many more...
Explore our best content
Check out what’s happening in the customer engagement industry and get a sneak peek upcoming trends.
Advice from a Call Center Geek podcast
Our weekly podcast covers trending call center topics from operations and culture to technology.